NRS Call Statistics
- NRS handles more than 100,000 calls annually. In 2009, NRS handled 117,602 calls.
- Family dynamics is the most frequently identified problem identified by crisis callers.
- 72% of crisis callers are female
- Friends and relatives are the most frequently identified means of survival for crisis callers (52%)
- 52% of crisis callers have been on the street for one week or less
View 2009 Area Code Breakdown
National Runaway Switchboard Call Content Data Report Calendar Year 2009
January-December 2009
Note: Data is only collected on crisis related
calls and not all calls received or handled by NRS
|
| Youth Status at Time of Call |
| *Runaway |
42% |
| Youth in crisis |
33% |
| Contemplating running away |
10% |
| *Homeless |
9% |
| *Throwaway |
5% |
| Suspected Missing |
1% |
| Total |
100% |
| **Youth on the street |
55% |
| Reported Age Of Caller |
| under 12 |
1% |
| 12 |
2% |
| 13 |
3% |
| 14 |
7% |
| 15 |
10% |
| 16 |
15% |
| 17 |
21% |
| 18 |
15% |
| 19 |
12% |
| 20 |
10% |
| 21 |
4% |
| Total |
100% |
| Runaway History |
| Youth previously run (no) |
47% |
| unknown |
28% |
| Youth previously run (yes) |
25% |
| Total |
100% |
| Means of Survival |
| Friends/relatives |
52% |
| unknown |
28% |
| Shelter |
7% |
| Personal Funds |
5% |
| Panhandling |
2% |
| Employment |
2% |
| Detention/Police |
1% |
| Sex Industry |
1% |
| Selling Drugs |
1% |
| Stealing |
1% |
| Total |
100% |
| Caller Relationship |
| Youth |
50% |
| Parent |
31% |
| Relative |
7% |
| Adult |
7% |
| Youth's Friend |
4% |
| Police |
<1% |
| Agency |
1% |
| Probation Officer |
<1% |
| Other |
<1% |
| Total |
<1% |
|
100% |
| Time on the Streets Before Calling NRS |
| 1-3 days |
36% |
| 4-7 days |
16% |
| 1-4 weeks |
24% |
| 1-2 months |
9% |
| 2-6 months |
10% |
| over 6 months |
5% |
| Total |
100% |
| Caller Gender |
| Female |
72% |
| Male |
28% |
| Total |
100% |
|
| Caller Obtained Toll Free Number From |
| Internet/NRS website |
17% |
| Word of Mouth |
16% |
| Phone Book |
15% |
| Social Service Agency |
9% |
| Greyhound |
7% |
| NCMEC |
6% |
| Previous Call |
6% |
| Police |
4% |
| Covenant House |
4% |
| Other |
4% |
| School |
4% |
| Ad (PSA) on Television |
3% |
| Directory Assistance/Operator |
3% |
| NRS Promotional Materials |
2% |
| Book |
<1% |
| National Safe Place |
<1% |
| Billboard |
<1% |
| Public Service Announcement |
<1% |
| Magazine |
<1% |
| Newspaper |
<1% |
| Stand up for Kids |
<1% |
| Total |
100% |
| Problems Identified by Callers |
| Family Dynamics |
29% |
| Peer/Social |
13% |
| School/Education |
8% |
| Mental Health |
7% |
| Transportation |
6% |
| Alcohol/Drug Use |
6% |
| Economics |
6% |
| Physical Abuse |
5% |
| Youth Services |
4% |
| Emotional/Verbal Abuse |
4% |
| Judicial System |
4% |
| Health |
3% |
| Neglect |
2% |
| Sexual Abuse/Assault |
2% |
| GLBTQ |
1% |
| Total |
100% |
| Whereabouts of Youth Who is the Subject |
| Home |
26% |
| Unknown to Caller |
22% |
| Friend |
19% |
| Street/Pay Phone |
9% |
| Relative |
6% |
| Greyhound |
5% |
| Shelter |
4% |
| Other |
4% |
| Recent Acquaintance |
2% |
| School |
2% |
| Police/Detention |
1% |
| Work |
<1% |
| Pimp/Dealer |
<1% |
| Total |
100% |
| Options Discussed with Youth |
| NRS services |
17% |
| Family Member |
13% |
| Friend |
12% |
| Police |
9% |
| Alt Youth Housing |
8% |
| Adult |
7% |
| School/Personnel |
5% |
| Social Services |
5% |
| Mental Health |
4% |
| Home Free Program |
4% |
| Self help |
3% |
| Missing Children Hotline |
3% |
| Legal |
2% |
| Child Abuse Reporting |
2% |
| Mins/Chins |
1% |
| Transitional Living Progam |
1% |
| Social Worker |
1% |
| Clergy |
1% |
| Health Professional |
1% |
| United Way |
1% |
| Total |
100% |
|
|
